Focus: A successful CRM project starts with a strong business case and preparation.

Deliverable: A 2-Week Paid business consulting exercise with your senior team and key users. The output includes business case with expected efficiencies and savings; governance structure; high-level architecture; an initial project/MVP objectives; outline costs and project budget for business approval.

Focus: For businesses with broken, half-implemented, poorly adopted, or abandoned Salesforce setups.

Deliverable: 2-Week Paid Discovery & Audit. Detailed system health scorecard and a 90-day recovery roadmap.

Focus: Implementation of your project, in phases if necessary, to meet your business objectives and budget.

Deliverable: Implementation team mobilisation; full Discovery and Design for sign-off; Agile implementation with testing/UAT, user training, Business Change Management, and deployment. Leads into ongoing support and business change if selected.

Focus: For growing businesses deploying Salesforce for the first time, perhaps as a Sales Cloud MVP or intial project.

Salesforce Sales Cloud QuickStart Deliverables: Rapid, fixed-price setups focused on Salesforce Starter Suite or core Sales Cloud to get teams live in weeks, not months. Our experienced team can deliver Sales Team Automation using Sales Cloud within a few weeks delivering:

• Sales process improvement
• Customer service optimisation
• Revenue operations
• CRM strategy
• Sales performance
• Management dashboards

Focus: Unsurprisingly our experience shows that few projects suceed without a strong business sponsorship and Governance structure, and/or experienced project Delivery Management.

Deliverables: All our projects include our tried and tested Governance and Delivery Management. Our experienced team is available to provide these services separately to support your own implementation when you need that bit of extra support at critical stages of your project.

Focus: Supporting your Salesforce live service; helping it to evolve and remain relevant to your changing business needs. Salesforce Managed Services from TECSS help you to achieve long-lasting business benefits and return on your Salesforce investment whilst delivering operational excellence and superior customer service through innovation and management of your Salesforce investment.

Deliverables: Our Managed Service offers dedicated resources to fix problems and deliver the change your organisation needs, whilst offering real measured SLAs. You optimise your Salesforce system by accessing our experienced team of Salesforce experts, leveraging our team’s proven expertise of over 10 years in Salesforce support.

TECSS Managed Services for Salesforce offer you a best-in-class service, distinguished by delivering excellent value and superb outcomes, replacing the need to hire expensive in-house teams, whilst supporting you Salesforce Admins.

As a Salesforce Partner, TECSS leverages Agentforce to automate workflows, streamline service delivery, and enhance decision‑making. By deploying intelligent Agentforce agents across client projects, we reduce manual effort, accelerate response times, and optimise resource use. The result: measurable savings in time and cost, improved operational efficiency, and consistently higher client satisfaction across every engagement.

Slack connects your team. Slackbot multiplies what they can do. AI in Slack doesn’t make you think, it helps you do. It summarises and searches based on actual conversations, making every app and agent more helpful and contextually aware than ever. Slack’s conversational UI makes collaborating more approachable, whether you’re working with a colleague or an agent.

Connect and integrate anything and change everything with MuleSoft. Build an application network with secure, reusable integrations and APIs designed, built, and managed on Anypoint Platform™. MuleSoft is your one single enterprise agent control plane to discover and unify every agent, app, API, and MCP server. Then, build reliable multi-step experiences that span agents, tools, and your business apps while tracking and controlling your token cost spend.

Turn insights into action. Tableau’s visual analytics platform is transforming the way people use data to solve problems. Tableau’s analytics platform connects to your data and analyses it with powerful visual analytics, enabling you to then securely share insights. Organisations of all sizes trust Tableau to help them be more data-driven.

Salesforce Data Cloud is a centralised platform that stores, integrates, and manages massive volumes of data from various sources, offering the scalability, flexibility, and processing power required to handle the complexity of modern business data, structured, semi-structured, and unstructured. Unlike on-prem databases or data warehouses, Data Cloud leverages the architecture of the public/private cloud, enabling real-time data access and analysis throughout your organisation, breaking down data silos and creating a unified view of your business, transforming raw, dispersed information into trusted, actionable insights.